What Students Really Mean by “Satisfaction”
Satisfaction isn’t just a high star rating; it’s a blend of clarity, progress, confidence, and respect. Students mention responsive instructors, intuitive navigation, and timely feedback as cornerstones. CSAT and NPS help, but pairing them with qualitative comments reveals the real reasons behind a cheerful five or a frustrated two.
What Students Really Mean by “Satisfaction”
A night-shift nurse shared how short video summaries saved her study routine during 3 a.m. breaks. A first-generation student said an instructor’s weekly audio notes felt like a personal pep talk. Anecdotes like these illuminate why certain platforms earn lasting loyalty, even when features look similar on paper.